Top marks were received again for our trainer Becky Carr who facilitated a refresher workshop for the Tamaki Health Call Centre team this week. Becky had already scored 10/10 for the program of 6 workshops held in 2019, each one after office hours as this was the only way the team could take time away from the call centre. All participants found the refresher to be hugely valuable as a reminder in applying the skills learnt and keeping up the Tamaki Health Call Centre standards. Some of the comments:
“Everything was well explained”
“Job well done”
Read all the comments here and talk to us if you are considering a tailored customer service program for any of your front line employees.