Thrilled to work with a new client who are moving to a more out-bound sales approach and wanted to support the team with specific training on this sales technique. Despite having years of experience in other sales roles and previous training, each of them volunteered that they learned new approaches and felt very confident to put these new sales skills into practice. It is so great to make a difference to the every day tasks in a persons role. Read the feedback for this workshop here
It was great to provide sales training for a NZ owned company with innovative NZ designs . Who knew this bathroom fan could double up as a workshop pen holder! It led to a great sales exercise about Features, Advantages and Benefits.
When you ask your staff to come in on a Saturday for a workshop and you get ratings like this, you know you have hit the spot! High Performing teams workshops are hugely motivational and help your team to determine how they can excel in their roles.
Contact us today about how these workshops could help your business to grow
Our current PrintNZ group attending their second workshop “Understanding Your Customer”. They are 4 months into their NZQA L3 Certificate in Sales program and are making great progress. Whilst this particular course is designed specifically for the Print & Signage industries, it can be adapted for any business.
Contact us to find out more information about how your sales team can undertake a learning program that results in a qualification for them and an upskilled team for your business.
Top marks were received again for our trainer Becky Carr who facilitated a refresher workshop for the Tamaki Health Call Centre team this week. Becky had already scored 10/10 for the program of 6 workshops held in 2019, each one after office hours as this was the only way the team could take time away from the call centre. All participants found the refresher to be hugely valuable as a reminder in applying the skills learnt and keeping up the Tamaki Health Call Centre standards. Some of the comments:
“Everything was well explained”
“Job well done”
Read all the comments here and talk to us if you are considering a tailored customer service program for any of your front line employees.
A massive congratulations to our 5th and most recent group of participants that have undertaken a year of study to achieve their NZQA Level 3 Certificate in Sales. We have had the most successful result so far with 7 learners accomplishing their qualification this year, supported by PrintNZ, Competenz, ProFormance as well as their managers.
This program, designed specifically for the Print and signage industry, has been running with great successes since 2015. We are pleased to announce the next program for 2020/21 is due to commence on the 13th October and we are currently open for registrations. Whilst this program is already subsidised by Competenz, this year we have been advised that Trust4Skills will be offering an additional subsidy for all PrintNZ members.
Business continuity in exceptional times such as these can be challenging, however cloud based technology creates a platform for many to work remotely. The ProFormance team has many years of experience working remotely and we have put together a list of what we consider best practice guidelines:
- Daily routine – try to stick to the same workday schedule as normal. Get up at the same time and work the same hours. Follow the same work practices.
- Dress code – get dressed for work. Save the PJ’s for the weekend.
- Break times – continue to take a 10 minute break morning and afternoon and a half hour lunch break. Get up and move around. Look forward to the breaks. Use the breaks as time to make a social phone call.
- Workstation – set up an efficient workstation as best you can. Have a clean desk policy like at work. Don’t work from the bed or the sofa.
- Be focused – be clear about what needs to be done, set goals and timeframes and focus on getting the job done. Then reward yourself – with time off, a coffee, or a phone call or a glass of wine at the end of the day.
- Communicate – check in with your team and manager regularly. Also reach out and chat to colleagues throughout the day. Talk, ask questions, share ideas, brainstorm.
- Up-skill – use the extra time in your day from not commuting, to up-skill. Learn something new, build your skill base.
- Leave the office – decide what time you are working till at the end of the day. Then switch off the work. Leave the desk. Close up shop for the night. Don’t get into the habit of working all night.
- Weekends – the weekends are as much mental as physical. Take time out from work. Recharge your batteries. Do something different. Walk, play games, Facetime friends and family, cook, do exercise.
- Shout out – you are not alone – we are all alone! Shout out if you want to talk… lots of us are happy to talk.
Our 5th group of Print & Signage representatives are 2/3rds of the way through their NZQA L3 Certificate in Sales program and continue to develop their skills within the workplace as they learn. Conducted over 12 months, the participants have 6 assessments to complete with support from their managers and have just attended their 3rd workshop which covers the art of Negotiation. We have a mix of Sales and Customer Service representatives – all with the same goal; to gain confidence with their customers, make more calls and ultimately increase sales – which is already being achieved according to feedback received from their managers:
“Our reps got a lot out of the Sales Process and Negotiation topics in particular. It has given them confidence to get out and do more calls. I think sales results will follow.”
“Has been really useful to give them structure and confidence to contact more customers, even by phone”
“The assessments have been good to work through together”
HBR have just published an interesting article providing statistical proof that happy employees lead to happy customers. There is no surprise there really, but the research is great and this is a good reminder for organisations to look after those closest to home first. So many organisations want to work on their customer focus, but let’s make sure we have our focus for employees crystal clear.