The 2022 Print NZ Sales Qualification group are mid-way through their program. We held the second workshop this week  on “Understanding the Customer”. This included a mix of sales skills, DISC personality profiling and some marketing skills. Being the second workshop in the series of three, we could evaluate progress specific objectives we set at the start and were delighted to hear that 3 of the group had already achieved their goals and the others were well on the way to doing so, as shown by this follow up email from one:-

“I am very excited, the objective from earlier in the year and as discussed on Tuesday is more than achieved!”  – Print NZ Sales Participant May 2022

We will shortly be announcing new dates for the next group to commence later this year. If you have one or more team members that would benefit from this program, contact us for more information regarding registration.

Thrilled to work with a new client who are moving to a more out-bound sales approach and wanted to support the team with specific training on this sales technique. Despite having years of experience in other sales roles and previous training, each of them volunteered that they learned new approaches and felt very confident to put these new sales skills into practice. It is so great to make a difference to the every day tasks in a persons role. Read the feedback for this workshop here

When you ask your staff to come in on a Saturday for a workshop and you get ratings like this, you know you have hit the spot! High Performing teams workshops are hugely motivational and help your team to determine how they can excel in their roles.

Contact us today about how these workshops could help your business to grow

Top marks were received again for our trainer Becky Carr who facilitated a refresher workshop for the Tamaki Health Call Centre team this week. Becky had already scored 10/10 for the program of 6 workshops held in 2019, each one after office hours as this was the only way the team could take time away from the call centre. All participants found the refresher to be hugely valuable as a reminder in applying the skills learnt and keeping up the Tamaki Health Call Centre standards. Some of the comments:

“Everything was well explained”

“Job well done”

 

Read all the comments here and talk to us if you are considering a tailored customer service program for any of your front line employees.

Business continuity in exceptional times such as these can be challenging, however cloud based technology creates a platform for many to work remotely. The ProFormance team has many years of experience working remotely and we have put together a list of what we consider best practice guidelines:

1. Daily routine – try to stick to the same workday schedule as normal. Get up at the same time and work the same hours. Follow the same work practices.
2. Dress code – get dressed for work. Save the PJ’s for the weekend.
3. Break times – continue to take a 10 minute break morning and afternoon and a half hour lunch break. Get up and move around. Look forward to the breaks. Use the breaks as time to make a social phone call.
4. Workstation – set up an efficient workstation as best you can. Have a clean desk policy like at work. Don’t work from the bed or the sofa.
5. Be focused – be clear about what needs to be done, set goals and timeframes and focus on getting the job done. Then reward yourself – with time off, a coffee, or a phone call or a glass of wine at the end of the day.
6. Communicate – check in with your team and manager regularly. Also reach out and chat to colleagues throughout the day. Talk, ask questions, share ideas, brainstorm.
7. Up-skill – use the extra time in your day from not commuting, to up-skill. Learn something new, build your skill base.
8. Leave the office – decide what time you are working till at the end of the day. Then switch off the work. Leave the desk. Close up shop for the night. Don’t get into the habit of working all night.
9. Weekends – the weekends are as much mental as physical. Take time out from work. Recharge your batteries. Do something different. Walk, play games, Facetime friends and family, cook, do exercise.
10. Shout out – you are not alone – we are all alone! Shout out if you want to talk… lots of us are happy to talk.